{"id":32,"date":"2025-11-03T02:59:26","date_gmt":"2025-11-03T02:59:26","guid":{"rendered":"https:\/\/docs.skoposguard.com\/?page_id=32"},"modified":"2025-11-03T02:59:26","modified_gmt":"2025-11-03T02:59:26","slug":"configurations-module-user-guide","status":"publish","type":"page","link":"https:\/\/docs.skoposguard.com\/?page_id=32","title":{"rendered":"Configurations Module \u2014 User Guide"},"content":{"rendered":"\n
\"\"<\/figure>\n\n\n\n

<\/h2>\n\n\n\n

The Configurations<\/strong> module provides centralized control over the key operational components of the SkoposGuard platform.
From this section, administrators can manage call behavior, catalogs, system parameters, communication services, and reporting preferences.<\/p>\n\n\n\n

\n\n\n\n

1. Calls<\/strong><\/h3>\n\n\n\n

In the Calls<\/strong> section, you can configure all parameters related to voice interactions.
Administrators can:<\/p>\n\n\n\n

    \n
  • Choose the voice type<\/strong> that will be used during automated calls.<\/li>\n\n\n\n
  • Define the prompt message<\/strong> that will be played to users when closing or escalating tickets.<\/li>\n\n\n\n
  • Set the number of retries<\/strong> the system will make if the call is not answered.<\/li>\n\n\n\n
  • Specify the caller name<\/strong> that will appear when users receive calls.<\/li>\n<\/ul>\n\n\n\n

    This configuration ensures consistent and professional communication during automated alert responses.<\/p>\n\n\n\n

    \n\n\n\n

    2. Catalogs<\/strong><\/h3>\n\n\n\n

    The Catalogs<\/strong> section defines the basic data types used across other modules.
    Here you can manage:<\/p>\n\n\n\n

      \n
    • Phone types<\/strong> (e.g., mobile, office, emergency).<\/li>\n\n\n\n
    • Email types<\/strong> (e.g., personal, work).<\/li>\n\n\n\n
    • Address types<\/strong> (e.g., billing, shipping).<\/li>\n<\/ul>\n\n\n\n

      These catalogs are referenced in both the Clients<\/strong> and Users<\/strong> modules, maintaining data consistency throughout the system.<\/p>\n\n\n\n

      \n\n\n\n

      3. General<\/strong><\/h3>\n\n\n\n

      The General<\/strong> section defines the rate<\/strong> used for system analytics.
      This rate determines the cost-saving value<\/strong> displayed in SkoposGuard\u2019s graphs, representing the financial benefit achieved each time the platform handles a security alert automatically.<\/p>\n\n\n\n

      \n\n\n\n

      4. Logs<\/strong><\/h3>\n\n\n\n

      The Logs<\/strong> section displays system-generated records.
      Here, administrators can review:<\/p>\n\n\n\n

        \n
      • Call logs<\/strong> \u2014 including completed and missed calls.<\/li>\n\n\n\n
      • SMS logs<\/strong> \u2014 detailing messages sent and user responses.<\/li>\n<\/ul>\n\n\n\n

        This section is essential for auditing communication activity and troubleshooting integrations.<\/p>\n\n\n\n

        \n\n\n\n

        5. Mail Servers<\/strong><\/h3>\n\n\n\n

        In the Mail Servers<\/strong> section, you can configure the SMTP settings<\/strong> for outgoing emails.
        This allows the system to send alerts, notifications, or reports from a custom email domain or account<\/strong> rather than the default system address.<\/p>\n\n\n\n

        \n\n\n\n

        6. Profiles<\/strong><\/h3>\n\n\n\n

        The Profiles<\/strong> section allows customization of user access permissions<\/strong>.
        Administrators can define which modules each profile can access or modify, ensuring users see only the tools relevant to their roles.<\/p>\n\n\n\n

        \n\n\n\n

        7. Reports<\/strong><\/h3>\n\n\n\n

        In the Reports<\/strong> section, you can configure:<\/p>\n\n\n\n

          \n
        • The recipient addresses<\/strong> for automatic monthly reports.<\/li>\n\n\n\n
        • The delivery frequency<\/strong> and report format<\/strong>, ensuring stakeholders receive regular summaries of SkoposGuard\u2019s activity and performance.<\/li>\n<\/ul>\n\n\n\n
          \n\n\n\n

          8. SMS<\/strong><\/h3>\n\n\n\n

          The SMS<\/strong> section defines the response time limit<\/strong> users have to reply to security alerts received via text message.
          If users fail to respond within the defined time window, SkoposGuard automatically escalates the alert based on your escalation rules.<\/p>\n","protected":false},"excerpt":{"rendered":"

          The Configurations module provides centralized control over the key operational components of the SkoposGuard platform.From […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-32","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/docs.skoposguard.com\/index.php?rest_route=\/wp\/v2\/pages\/32","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/docs.skoposguard.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/docs.skoposguard.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/docs.skoposguard.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/docs.skoposguard.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=32"}],"version-history":[{"count":1,"href":"https:\/\/docs.skoposguard.com\/index.php?rest_route=\/wp\/v2\/pages\/32\/revisions"}],"predecessor-version":[{"id":34,"href":"https:\/\/docs.skoposguard.com\/index.php?rest_route=\/wp\/v2\/pages\/32\/revisions\/34"}],"wp:attachment":[{"href":"https:\/\/docs.skoposguard.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=32"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}